Shipping policy
Shipping Policy
Order Processing
In-stock orders are typically processed within 2–3 business days. Business days do not include weekends or holidays.
During product launches, album releases, tours, holidays, or other high-volume periods, processing may take longer. I appreciate your patience and will contact you if an unusual delay affects your order.
Shipping Rates and Delivery Estimates
Shipping rates and available delivery methods are calculated and displayed at checkout based on the destination, package, and selected shipping service.
Delivery estimates begin after your order has been processed and transferred to the carrier. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, customs processing, service disruptions, or other circumstances outside our control.
Domestic Shipping
I ship throughout the United States. Once your order ships, you will receive a confirmation email with tracking information when tracking is available.
Please allow up to 48 hours for tracking information to begin updating after the shipping confirmation is sent.
International Shipping
I ship to many international destinations. Available countries and shipping services will be displayed at checkout.
International deliveries may experience additional delays due to customs inspections or local postal services.
Unless duties and import taxes are explicitly shown as prepaid at checkout, the recipient is responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country. I cannot predict or control these charges.
Orders refused because of unpaid duties or taxes may be refunded only after the package is returned to me. Original shipping charges and any return fees may be deducted from the refund.
Pre-orders
Pre-order products will ship according to the estimated shipping timeframe shown on the applicable product page. Any stated preorder date is an estimate and may change due to manufacturing, production, freight, or other circumstances outside our control.
You will receive a shipping confirmation when the pre-order has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact hello@niinasoleil.com as soon as possible if you need to change your address. I cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Lost, Delayed, or Missing Packages
If your tracking has not updated for an extended period or your order appears to be lost, please contact me at hello@niinasoleil.com with your order number.
Damaged or Incorrect Orders
Please contact hello@niinasoleil.com promptly if your order arrives damaged, defective, incomplete, or incorrect.
Include your order number and clear photographs of the product and shipping packaging so that I can provide an appropriate solution.
Split Shipments
Some orders may arrive in more than one package. If your order is split into multiple shipments, you may receive separate tracking information for each package.
Contact
For shipping questions, contact:
Please include your order number when contacting me so we can assist you more quickly.